FAQ

Where do orders ship from?
All orders ship from Denver, Colorado.

How are orders shipped?
Orders are shipped via USPS.

How long does it take for my order to ship?
Most orders ship within 1–3 business days.

Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email used at checkout.

Do you offer local pickup?
At this time, all orders are shipped unless otherwise arranged for a custom or bulk order.

Do you accept returns?
Yes. Returns may be made within 7 days of receiving your order.

How do I start a return?
Email returns@shopeleven14.com within 7 days of receipt to request a return.

What condition does my item need to be in?
Returned items must be unused and in their original condition.

Are shipping costs refundable?
Original shipping costs are non-refundable unless the return is due to an issue with the order.

What should I do if my item arrives damaged?
Email support@shopeleven14.com‍ ‍ including your order details and photos of the damaged item and packaging.

Can damaged items be replaced?
Yes. Damaged items can be replaced once the issue has been reviewed.

How long do I have to report a damaged item?
Please report damaged items as soon as possible after delivery.

Do you accept custom orders?
Yes. Custom orders can be requested by emailing sales@shopeleven14.com.

What types of custom orders are available?
Custom orders may include different sizes, frame options, larger quantities, or special requests.

Do you offer bulk or wholesale orders?
Yes. Bulk, wholesale, hotel, café, office, and retail orders fall under custom orders.

How do I request a bulk or wholesale order?
Email sales@shopeleven14.com with the quantity, sizes, timeline, and any specific details for your order.

Can I request a specific print size?
Yes. Different sizes may be available by request depending on the design and order quantity.